REFUND POLICY
ORDER CHANGES
Due to the extremely limited nature of our products and our order fulfillment process, you can only request the order to be canceled, changed, or modified before it is shipped. Please ensure all information is correct before submitting your order.
Occasionally, an order is canceled by our smart system for various reasons. Some reasons could be:
Return Policy Abuse
We monitor return activity. Any return policy abuse, such as repeated returns behavior, may lead to the closure of your account or future orders being refused at our discretion. Customers who returned their purchased item(s) previously are ineligible to return future purchases of the same item(s). The customer is responsible for paying the return shipping costs. If you are shipping an item over $70, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. To ensure delivery, we recommend using a reliable courier.
These policies are subject to change without notice. By placing an order on de-moi.com, you agree to the Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service of de-moi.com.
Due to the extremely limited nature of our products and our order fulfillment process, you can only request the order to be canceled, changed, or modified before it is shipped. Please ensure all information is correct before submitting your order.
Occasionally, an order is canceled by our smart system for various reasons. Some reasons could be:
- Item(s) not available
- Difficulty in processing payment information
- Cannot ship to the address provided
- Duplicate order was placed
- Canceled due to a customer request (if possible)
- -Return policy abuse
Return Policy Abuse
We monitor return activity. Any return policy abuse, such as repeated returns behavior, may lead to the closure of your account or future orders being refused at our discretion. Customers who returned their purchased item(s) previously are ineligible to return future purchases of the same item(s). The customer is responsible for paying the return shipping costs. If you are shipping an item over $70, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. To ensure delivery, we recommend using a reliable courier.
These policies are subject to change without notice. By placing an order on de-moi.com, you agree to the Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service of de-moi.com.